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How can I change my visa expirary date

Forgetful01
Great Neighbour / Super Voisin
 
4 REPLIES 4

@Forgetful01 

Take this under advisement when you try to update your credit card...

When you update your credit card follow this method to avoid errors/messages......

 

  1. Reboot your device.
  2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
  3. Choose replace card rather than remove card.
  4. Copy your address from your billing statement.
  5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
  6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
  7. USE ALL CAPS if necessary.
  8. Do not use autofill. Type everything manually.

Once you successfully update your card then try a test payment of $1 to make sure it works. Or better yet just top up your account to cover your next renewal.

 

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get an error message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators. You may want to check your official Canada post address compared to your billing statement address as subtle differences can be the issue like when you have a direction in the street address ( north, east, south, west.)

 

Triguy
Mayor / Maire

You would need to replace your credit card.

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

softech
Oracle
Oracle

Log into your account.

 

Click Payment

Bottom left click Manage My Card.

 

for changing visa expiry date,  I believe you use need to use the option "Replace" your card there, like putting in another card and cannot just update expiry date field  (Correct me if I am wrong )

hairbag1
Mayor / Maire

@Forgetful01...log into your account and click Payment tab. Then scroll down a bit to Manage my Card. Then you'll be able to edit cc info.

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