Hotspot

[PattyCake17]

I have an iPhone SE and when I clicked “set up a personal hotspot” it tells me to contact public mobile.

How do I set up a hotspot?

[Phil_Adelphus]

@PattyCake17   I've noticed a couple of other people post about that pop-up this week.  I don't know if the problem was resolved but best to contact customer service via the link @Handy1 gave .  It did not seem to be the same as the more widespread hotspot issue last weekend.  I was affected by that but never got the pop-up about contacting the carrier.  The other device would connect to the hotspot but just not load anything.

[LitlLdy]

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@PattyCake17 wrote:

I have an iPhone SE and when I clicked “set up a personal hotspot” it tells me to contact public mobile.

How do I set up a hotspot?

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@PattyCake17 , have you used hotspot before? I will check mine & see if it’s still working. I got my instructions for my iPhone from Apple How to set up a Personal Hotspot on your iPhone

Edit: Mine’s working. On my iPhone I turned data on, turned hotspot on, turned Bluetooth on & paired it through Bluetooth to my iPad (with iPad Bluetooth turned on) which I am replying from right now.

[Handy1]

@PattyCake17  Turn on in cellular settings on iPhone 

If you still need support here’s the link 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1 · Accepted solution]

@PattyCake17 

that was an issue last week but they said it's been fixed. Use this linlk to message Customer Support about it..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added..clipped from Announcements...

Troubleshoot steps:

If you encountered this issue, initiate a restart by putting device in flight mode or restart your phone.