Home Phone Port Request March 06

[DavidCarson]

Requested home phone to be ported to PM.  Need to know what is happening.  This is supporting an 80 senior and the landline has become deactivated.

[DavidCarson]

Yes the ticket is on going. 

[DavidCarson]

That was done before I posted here and got nowhere still.

[computergeek541]

---

@DavidCarson wrote:

Gotcha thankyou.  Its been 11 days.  Tech support will be reaching out.  Ported land line number was confirmed by PM.  Registered Sim or/and esim cards do not work .  Swapped sim into multiple phones still no connection available.  Waiting on call from tech support.

---

Your phone not connecting to the Public Mobile network isn't a number porting issue, and as such, the Telus porting team should not be contacted.  Please follow the instructions provided by @will13am to contact a Public Mobile customer support agent using the first link provided in that message.  This appears to be a Public Mobile account set up issue.  The service needs to be provisioned.

[hTideGnow]

HI @DavidCarson 

you said the sim still not connecting, then it is a problem with the account or sim setup.  Have you submit a ticket via private message PM support agent yet?  Message them and push them for a quick reply:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DavidCarson]

We confirmed the port out via call previously.  Still odd as PM has confirmed the lanline was released to them.  Sims still not connecting.

[DavidCarson]

Gotcha thankyou.  Its been 11 days.  Tech support will be reaching out.  Ported land line number was confirmed by PM.  Registered Sim or/and esim cards do not work .  Swapped sim into multiple phones still no connection available.  Waiting on call from tech support.

[Phil_Adelphus]

@DavidCarson  Telus has no clue who does what.  Talked to 7 people over 2.5 hours

How are you contacting Telus?  They don't normally do customer service for Public Mobile.

[Rastin]

When transferring a landline it can take up to 7 days. But someone need to be home to answer the landline call to approve the transfer. the approval can't be done through a text like a cell. When I did it it took about 5 to 6 days to get the call and about 15min after I approved the transfer to complete. Also had a few problems with some calls for about 3 to 4 days before it fixed it self. Don't know what caused it but have not had a problem since 

[slusagm]

@DavidCarson 

if the landline still works, the port is not done.  Landline should not be working at all to confirm port is done

for your PM sim, can you test on another phone as well?

[DavidCarson]

Ok.  Yes there still are some numbers in that work and call out still available.  Lots of doctor appointment stuff getting a phone disconnected notice.

[DavidCarson]

Telus has no clue who does what.  Talked to 7 people over 2.5 hours.  Not sure how to solve this.

[slusagm]

@DavidCarson 

do you still get calls on your landline? if landline still working with incoming and outgoing , then the port is not completed

[DavidCarson]

March 06 request went in.  The agent said to insert sim card I picked up.  Still does not work.

[Phil_Adelphus]

@DavidCarson  So you have contacted Public Mobile customer service and waiting a response? 

[slusagm]

@DavidCarson you can call but people cannot call in is ok for now as the porting is not done.  Port from landline takes 3 to 7 days.  When did you request the port?

[DavidCarson]

The landline is partial active.  Can call out but several cannot call in.  Tried activating PM with esim.  Just put a sim into the phone and waiting on confirmation that PM has the new sim and porting is done or eta

[funpig1]

@will13am 

Just curious. You posted a link for a koodo forum to look for the porting assistance number instead of just simply posting the telephone number.

I see several other helpful members who will also private message the porting assistance number instead of just posting the number here. 

Is this like Lord Voldemort in Harry Potter, "the-telephone-number-which-must-not-posted"? Thank you.

P.S. you suggested directly messaging a customer agent. Some Oracles insist that people need to go through the trouble of using the AI chatbot first before directly messaging. Is the use of the chatbot not mandatory? Thank you.

[will13am]

@DavidCarson , I have a couple of suggestions.  You can reach out to Public Mobile to status the number transfer using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Alternatively, try calling the porting team using the number in this link.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

[Phil_Adelphus]

@DavidCarson  If the landline is deactivated then it sounds like the number transfer was completed.  Have you put the Public Mobile sim in the phone and restarted the phone?  Hopefully you don't mean that the landline was deactivated beforehand?