Hey what the hell is going on? My account is suspended?????

[fangfang]

Hey,

My cycle bill due is on today Oct. 17, I set pre-authorized credit payment at the very beginning of my account being set up and haven't change it, the status showing on my account is till "pre-authorized enabled". Why do I receive the message today saying the payment is not received so my account is suspended ????????

[fangfang]

Hi guys,

Just let you know my problem was solved. The reason I found is that my pre-authorized credit card info was not updated so the payment was not made. I manually paid using an updated credit card then everything is back to normal.

Thank you all for joining the discussion.

[sabrina535]

Just wanna share that the customer service team reaches me super fast. I just updated my card on file and it went through. Problem solved. Thank you guys.

[sabrina535]

Thank you very much. It worked.

[dust2dust]

@sabrina535- When logged in, try this to see if it lets you.

https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information

[sabrina535]

Thank you, where can I get it? Talk to the cashier or employees at mobile centre?

[hairbag1]

@sabrina535 

Go to Shell Gas or Walmart and get enough payment vouchers to cover cost of renewal...then dial 611 to add them to account and Reactivate it. You won't need a pin number this way.

Then deal with cc issue later on.

[sabrina535]

I really don't know there is a pin before. I just went to my profile and found it, but I can't touch it right now since my account has been suspended.

[hTideGnow]

Hi @sabrina535 you had your PIN setup when you activated   You can a  ess My Account? you can reset PIn there under Profile page

[sabrina535]

I just called 611 to make a payment, it asks me the pin but I have never had that before😂, failed again. I have submitted a ticket to customer service. I will share the response if I got it. Thank you for helping me.

[sabrina535]

just call 611? I did try to make the payment through my online account but it didn't go through. And nothing wrong with my credit card at all.

[Metal1967]

@sabrina535try 611 to make a payment.. 

[sabrina535]

None.

[sabrina535]

Same here. Have no idea what happened here. It keeps showing "Oops! Something went wrong, please try again later." when I try to make the payment manually. I had Pre-authoriazed payments enabled since long time ago. Never met this problem before. And right now I have no service at all.

[Yummy]

Main question is: do you still HAVE service? If you do ignore SMS from PM.

[Metal1967]

@fangfang leave things alone.. don’t try making payments.. just use your service as normal.. things should be ok..

[hairbag1]

Ignore it.

It'll show Suspended on the day of your regular renewal...but tomorrow am, all will be well again.