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Just wanna share that the customer service team reaches me super fast. I just updated my card on file and it went through. Problem solved. Thank you guys.

Thank you very much. It worked.

Thank you, where can I get it? Talk to the cashier or employees at mobile centre?

I really don't know there is a pin before. I just went to my profile and found it, but I can't touch it right now since my account has been suspended.

I just called 611 to make a payment, it asks me the pin but I have never had that before, failed again. I have submitted a ticket to customer service. I will share the response if I got it. Thank you for helping me.