Hello, yes I too lost my $2 autopay and my $3 loyalty rewards.
For me, a person who’s been living solely on disability since 2009, essentially in poverty, (with a severely complicated medical/health life & disabilities, who needs every penny, but also needs a phone for many doctors, specialists, tests, hospital appts, etc), this $5 discount every month was quite significant. These days $5 can’t even buy me a 4L jug of milk.
But, as I said, I do need my phone, & Public Mobile still does have a few good benefits compared to other companies. What bothers, or rather, confuses me is, if they’re going to make themselves an extraordinarily humongous amount of money, (which they’ve done, let’s be honest), by taking away every single one of their customers financial rewards ᜶ discounts, why can’t theyⵓ
🄐 Be A LOT more generous & fun w/the NEW reward system that they’ve FORCED upon us (I mean, maybe it’s just me, but this ❛Catalogue❜ we *get to* shop fromⵓ ❛BORING❜, 〚why not add (for example)ⵓ phone cases, sim cards, screen protectors, small, fun, *reasonably* valued, or even better, discounted items〛, Plus, currently, it’ll take *years* before customers can afford to *buy* from it, given the %᜶speed of points earnings; and
🄑 If they’re going to take away every customer’s $$ discounts, the very least that they can do is to honour the promises made reⵓ the new points system & making *a tiny bit of* the $$ losses up to us in *points*, ie.〚✚ THIS is my BIG QUESTION〛, that we customers were to receive upon the startup of the points system, 10 points᜶year for each year of our loyalty ❛to date❜, ie. I, myself, had earned $3 loyalty rewards, having newly reached my 3 years, in Jan᜶Feb 2024, so I fully expected that I’d receive ❛30 points❜ⵓ ⓐ to make up for losing my $3 rewards; and **most importantly**, ⓑ as ❛points rewards❜ earned **for my ❛3 years of loyalty❜**!! These points were never received by me, and I would guess not by many other customers as well.
My QUESTION ISⵓ How do I//we go about getting those earned, missing, & well deserved, public points, or whatever they’re called?? Does anyone know how one manages to obtain missing points from Public Mobile?
