Help with access to old account and delete a number

[CaleighRankin]

I have two numbers registered with you guys.. The reason being was, I got locked out of my other number because my Visa expired and I didn’t change the information in time now the only way for me to pay that bill is by getting vouchers how can I access my old account ? And how do I completely delete the new number I made temporarily so I had a phone to use. I created this new account so I could talk to someone

[BKNS27]

@CaleighRankin 

We are member like you so we don’t have access to your accounts. Only an Agent can review your account and answer your question.

[CaleighRankin]

OK is there any a way to add my old number to this current account?  I would like to delete the subscription of the new number I created  and add my old number

[BKNS27 · Accepted solution]

@CaleighRankin 

The only communication with a CS_Agent is through DM so click on the link. So no verbal…only typing like on this Community forum.

[CaleighRankin]

When I try to call that number it goes dead.. My issue is  I never even had an account for my original number. I signed up at a shop in town and gave them my visa information and then when my visa expired, I had no way of updating it when I would call 611 they would ask me for a phone code which I had never created. The only way for me to even figure out to go get a voucher I had to subscribe for a new number to make a new account to get into this community to speak to someone. I have two numbers registered with you guys one of them, I don’t have access to anymore but I am still getting charged for and the other one that I use I have to go get payment vouchers for. Is there anyone I can speak to I need help! Thanks In advance

[BKNS27]

@CaleighRankin 

You can call 1-855-4PUBLIC to make payment on the other number.

I am assuming you have 2 activated SIMs with 2 different devices. You can replace the new number with another number 4 times in 30 days.

If you just have 1 device with 2 SIMs and just want to keep the old number. Best to contact a CS_Agent to help you access your account and update the CC and stop payment on the new account. DM them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

HI @CaleighRankin 

can you receive the 2FA code via email?  click on Didn't receive code and then Send email

But if that does not work, support agent can help to gain you access back or help to update the card.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437