Help - no human service is terrible - i have my credit card has been charged each of last 2 months

[Quinty]

i have NO account with you / with Public Mobile .... my son's OLD # was canceled and we moved him to a new # with Telus ... you still charge my credit card the last 2 months and no one seems to be able to help me ... there MUST be a human that can solve my problem and tell me what to do next ? 

please email me or respond  ...  

[HALIMACS]

We’d love to know how you canceled @Quinty ?

” Cancelling” can only be done by removing the auto pay subscription, successfully porting (moving) your number to another provider, or formally requesting the customer support agents cancel the account on their systems.

Did you do one of those?

[Rastin]

Any chance you son got a new number and you just forgot to Unsubscribed? Did you log into the other account to see if payment method is still setup? If it is you can cancel it.

[Meow]

HOW did you cancel his service? There is no 'cancellation' button or similar. The only way to 'cancel' is to port number out or to stop paying.

If you do not plan to be PM customer in next few years, ask your bank for chargeback.

[softech]

@Quinty 

yes, there are human to help, but you need to engage them by opening ticket and work with them via messaging 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there