Heed help to transfer my old phone number (former Telus Provider)

[Patje]

Hello,

I need help to transfer my old number from my previous provider (Telus ) to public mobile.

[Handy1]

@Patje  I sent the number to your community in box 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Patje]

Handy1

I will be happy to get the number.  thanks

[hairbag1]

@Patje 

during the activation process, you'll be given opportunity to transfer your number to you new PM account.

added...something to read clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

[Handy1 · Accepted solution]

@Patje  Did you leave Telus sim in the phone to reply yes to the confirmation text to port ? 
or did you miss that step ? If you missed the step PM porting team can help I’ll send you the number private message give them a call and they can retrigger the request