cancel
Showing results for 
Search instead for 
Did you mean: 

Have I done the right steps to activate my phone

Laura_Ryan89
Great Neighbour / Super Voisin

I'm not very tech savy so im not sure if I've done this right. I forgot i had to lock my MC because it was stolen therefore I forgot to update my public mobile account. I just updated it with the new information my question is, how long do I have to wait for my phone to be reactivated? Have I missed a step?, what else do I have to do for it to be up and running again? 

3 REPLIES 3

Laura_Ryan89
Great Neighbour / Super Voisin

It worked! Thanks so much. I have really bad anxiety over those kinds of things. I really appreciate it 

hairbag1
Mayor / Maire

@Laura_Ryan89 

once you've successfully update payment info, now you must log in to your account to pay and reactivate your account.

Handy1
Mayor / Maire

@Laura_Ryan89  After updating your credit card you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

also you can buy payment  voucher from shoppers drug mart 7-11 or shell gas and load the funds *611 to resume service right away 

Need Help? Let's chat.