Have 90 day plan it's not working saying I need to add funds

[Kitkat86]

So I i have the 90 plan 18 g plan for 150 what ever it is I used all my data and my plan was not due till Oct and now it's saying I must top up again i didn't think once you ran out of data that they would shut your service off now I'm out the money and I have to go add more time I'm a personal
Support worker I need to have my phone on at all times so my company and clients can reach me. Very annoying that I have to put more money on my phone

[leili]

I also have the same issue!

[Vickel]

Looks like a bad week for public mobile

Pulls promo plan in 1 day
Now suspends accounts of multiple users

What's next?

[mimmo]

typiclly PM and mods are very good at akingthing right, but i do not know your exact situaton so i am not sure what they will do.

[charlton]

Yeah, it seems like this problem is pretty pervasive at this point. Will have to wait and see I guess....

[Kitkat86]

So if i add time will pm give a credit I need my phone

[mimmo]

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

[skmkenn]

You're not alone in this - there appears to be an issue going on with the system that is prematurely suspending accounts that is affecting multiple users (myself included).