10-25-2015 08:19 PM - edited 01-04-2022 02:05 PM
Hi, PM,
I have just paid 90 dollars by payment vochers to activate my new PM SIM card,.
Everything is ok but at last , when I click on the "Activate the phone", it comes to failure。
Sorry, your account activation request has failed.Please visit our online community at pubmobile.ca/community for assistance.
So, please help , my account number is 1xxxxxxxxx826.
Thanks.
11-02-2015 08:05 PM
@rj No worries at all! My only concern was that this shouldn't end up creating any unnecessary confusion or delays.
11-03-2015 06:54 AM
11-04-2015 05:49 PM - edited 11-04-2015 05:50 PM
11-05-2015 10:22 AM
Hi @ACTASWATER - Our support team is currently looking into your issue. Meanwhile could you please retry using services and let us know if it is still an issue?
Thanks
11-05-2015 10:03 PM
Still can not call out.
11-05-2015 10:44 PM
Hi can you log in to your self serve account if you can then you will have option to fix this problem if not only you can email public mobile customer service at public mobile website look for help option at the bottom of page you can write for them they will reply in 48 hours
11-05-2015 11:52 PM
@Network_Support Please explain what option in self-serve you think will "fix" the activation problem.
11-06-2015 03:27 AM
Still
Can not use the service after payment.
Can not login selfservice system.
Can not create a new account.
11-06-2015 12:54 PM
@ACTASWATER I have just asked support to look into this again.
Can you please let us know what do you mean when you say not able to create new account? you mean new Self Serve account or activate a new number with Public Mobile?
11-06-2015 01:52 PM - edited 11-06-2015 01:54 PM
Hi, @Moid_I
Because the account created during the activation process can not be signed in, so I try to recreat a new account to manage my service with the same phone number and email address, but failure, not a new one.
Thank you for your help.