cancel
Showing results for 
Search instead for 
Did you mean: 

Getting error when trying activate my a new subscription

LT-
Good Citizen / Bon Citoyen
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again
 
 
1000018297.jpg

 

9 REPLIES 9

Edwin204
Great Neighbour / Super Voisin

The hiccup may have something to do with the recent maintenance:

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-March-5/td-p/1...

Trying uninstalling & re-installing app later may help as well. Cheers.

@Ange99 

you tried what suggested above?  Check if PM charged you yet.  If not, resintall PM app and try activate with another account using  another email address 

Ange99
Great Neighbour / Super Voisin

Error code and details same for me. Error is legit "xxx"

Tamatha
Good Citizen / Bon Citoyen

We encountered issues like this last night when setting up a new subscription as well. I ended up signing out and back in and worked fine after that. 

Chalupa_Batman
Mayor / Maire

Have you tried rebooting the phone to see if you have service?

At what point were you at when you got this error?

LT-
Good Citizen / Bon Citoyen

Thanks is working with PM app

LT-
Good Citizen / Bon Citoyen

It just says error code: xxx there is no number

softech
Oracle
Oracle

@LT- 

before you continue, check if your credit card to confirm if PM charged you yet

if not, then you can try activate again.  Were you using the PM app?. if you were using the browser, please download the PM app from appstore and try again

if you have been using app already, uninstall it first, reboot and reinstall.  You might also want to setup a new account with another email for the re-attempt

BKNS27
Mayor / Maire

@LT- 

What was the error code?

Need Help? Let's chat.