Get error when I try to login to my account

[JusWundrin]

Need to change my payment info. When I go to Account I get sent here:

[Handy1]

@tyee  Yes because the website is down right now , but we can still access the public mobile app instead right now 

[tyee]

I setup my name and password and login and I get this -

https://i.imgur.com/lsdmL3E.jpeg

and here is the browser console output -

https://i.imgur.com/r2QZ8aJ.jpeg

I'm using Firefox with ublock origin turned off.

[hTideGnow]

hi @Maximize1 

the My Account is currently down for issue

but you might be able to login using the PM app. Please first update the app and login 

[Handy1]

@Maximize1  Yes because the website is down , but no worries you can still access the PM app instead 

[Maximize1]

My account page is a black screen.  

[hTideGnow]

hi @Jimmy19 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

And sim card delivery could be as many as 3 weeks but usually around 1 week.  Maybe just couple more days 

[Chalupa_Batman]

Hello @Jimmy19 

The website is currently down. Public Mobile is working on a resolution. Please try again later or tomorrow.

[Handy1]

@Jimmy19  Yes because the website is down , but you can still access the PM app instead 

adding 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .but if it’s been more then 10 business  days reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Jimmy19]

I need help to log in to my account. It mentions unauthorized access when l try to log in. 
Also l ordered a SIM card which l paid and it’s been 5 business days and l still didn’t receive it. 
Need help

Thanks

[Handy1]

@Steve1975  The website is down , but we can still access the public mobile app . So you can use it instead to change your plan 

[Handy1]

@JordanaZ  Yes because website is down , but no worries you can still access the public mobile app instead 

[hTideGnow]

hi @JordanaZ 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

[JordanaZ]

Hi,

I've tried to login to my account on my phone and laptop, different browsers, and the I get a message saying: 

{"message":"Unauthorized"}

Thoughts? Thanks for the help!

Jordana 

[Benjamin007]

Yes, the PM app is working. Thank you all muchly.

[Benjamin007]

I will check that option, thank you.

[hTideGnow]

hi @Benjamin007 

the My Account is currently down for issue

but you might be able to login using the PM app. Please first update the app and login 

[Handy1]

@Benjamin007  Your not alone the website is down , but the PM app is working you can access it instead 

but since you changed your password if you still can’t log into app get support to help @Benjamin007  if needed 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Benjamin007]

The dos promt looks as follows:

Pretty print [ ]

{"message" : "Unauthorize"}

I've changed my password and have also tried logging in on different devices.. Same thing. I've never had such a hard time trying to give a company money before.

[hTideGnow]

hi @BU_1  PM app is Public Mobile app, you can download from app store 

611 is to call *611 from your PM phone 

[BU_1]

What is a PM app. What is 611? I have a working credit card, want to go into my account page on my computer and change, update my credit card.

[Handy1]

@JenU  Because the website is down , but the PM app  is working use it instead 

[BU_1]

message: "unauthorised" No gui on the Public Mobile web page. Can receive email notification. Don't know what 2FA notification means. Don't know what PM app means. My computer remembers passwords automatically.

[JenU]

this the second time a valid visa card on file did not take, only this time I cannot even sign in to look.  No matter what browser I use (Safari, Google Chrome or Firefox) or my cell phone, after entering my details and password, I get a blank page with 

{"message":"Unauthorized"} 

...frustrating as anything because I have no idea who to contact, if that's even a possibility with this company.  Never did figure that part out.  Links for help that were provided by Public Mobile are coming up as ERROR 404.  In other words, unavailable. 

If I can't get this fixed or can't contact anyone, I'll be changing to another provider.

[Dunkman]

@BU_1 

You can't update credit card via 611.  You will need to access your self service account via website or PM app.

If account suspended, you should still be able to access your account.  Did you forget your password?  Are you unable to receive 2FA text authorization?  If you can't receive text, you should be able to receive email 2FA authorization to get into your account.  

[hTideGnow]

hi @BU_1 PM is having problems with My Account, please download PM app and try login and update credit card there

if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

[BU_1]

Can't log in. Service suspended. Lost my credit card. Want to update my new credit card info on my computer.
Don't understand 611 instructions. Don't want to use my phone to update online. Elderly here. This senior wants to see large fonts on my computer. Help!!

[hTideGnow]

h @Bobert111 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

[Bobert111]

Why cant I log into my account? Getting frustrated with this discounted service. First they ding my son $25 for US data usage when we havent left Canada and now I cant add an addon when Im travelling tomorrow. Fantastic  

[BU_1]

What is a PM app. I'm having the same issue and can't log in.

[JusWundrin]

Thanks again. Downloaded the app and got everything fixed up.