Get a refund

[PaulaStoffels]

Hello, We signed up for the $35.00 plan (total $39.20) only to find out that we couldn't activate it because currently we are not in Canada. Please cancel my subscription and refund my money.

[hTideGnow]

hi @PaulaStoffels 

yes, you can wait till you are back in My and complete the activation then.  It is that time the cycle will start 

[Chalupa_Batman]

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@PaulaStoffels wrote:

We were trying to activate with an e-sim and will not be back to Canada till May or so.  Will it still activate that package and only start charging us monthly once the account is activated in Canada?

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Sadly no. You have to be in Canada to activate an account as far as I know. While activating, it will recognize the IP address saying it isn't a Canadian one. You MAY be able to use a VPN on the phone with a Canadian IP address but the catch is this...  you'd be either paying for at least one month, then you'd have to turn off autopay. Then you'd have 89 days to start it back up again, the same plan/number that is. If you miss the deadline, that plan/number will be lost.  

[PaulaStoffels]

We were trying to activate with an e-sim and will not be back to Canada till May or so.  Will it still activate that package and only start charging us monthly once the account is activated in Canada?

[hTideGnow]

hi @PaulaStoffels when are you coming back?  if you activated with a physical sim and waiting for PM to send you the sim  card, you can hold on to complete the activation until you are back in Canada and the cycle won't start until you complete the activation.  Maybe that is a choice for you instead of asking for a refund 

[Phil_Adelphus]

@PaulaStoffels  You can open a service ticket at the chat icon bottom right of this page.  If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar to access Messages.

[Chalupa_Batman]

Hello @PaulaStoffels 

To get a refund, you must contact a CS Agent.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage