cancel
Showing results for 
Search instead for 
Did you mean: 

Forbidden A1

lanfranc
Great Neighbour / Super Voisin

I don't have access to My Account through the website or mobile application to complete activation and number transfer. I’ve cleared cookies and website data multiple times, and tried using both mobile data and Wi-Fi without success. My login is accepted, and I am authorized, but when I try to access My Account, I get a "forbidden a1 error." On the mobile app, it just results in an infinite loop of login attempts.

 
2 REPLIES 2

hTideGnow
Mayor / Maire

hi @lanfranc 

simply ask support to help

please message them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@lanfranc  No worries support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.