@RubyR Have you tried rebooting the phone ? You can also try to turn face time off . Turn off phone for 5 mins and when you reboot the device go back and turn face time on again and see if that helps
In the Contacts app, if I used "iPhone" next to her phone number, instead of mobile or phone, it would only allow me to use FT Audio. Once I switched it to "mobile," the option for a mobile phone call reappeared in the messages app.
