Extremely slow/no data

[sophi_]

Yesterday around this time and today I am noticing my data is completely not usable. I have signal bars but nothing is going through. I even received a text from public saying "welcome to the USA!" and I'm nowhere near the US. Located Coquitlam, BC. Is there any outage issues in the area that I am not finding with a general search online? 

[Phil_Adelphus]

@sophi_   Probably best to contact customer service, use this link to send a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply to your private message inbox indicated either at the envelope icon top right or tap your avatar for Messages if no envelope.

[sophi_]

Tried this and tried both selecting the LTE option and the 3G option that came up. The LTE one said there was no connection the first time I tried and 3G works but drops a lot. 

[sophi_]

I've got the 90 day 4G plan with 90GB of data and on a google pixel 6. 87GB of data left.

I tried the suggestion unfortunately not seeing a difference. Thanks. 

[sophi_]

I've got 87GB left on my plan so I do hope it shouldn't be slowing down right now. 

[sophi_]

Yep it's paid and my cycle isn't over till March. 

[Phil_Adelphus]

@sophi_   Have you checked that your plan is paid and active in case a payment didn't go through?

[hairbag1]

@sophi_ 

what plan do you have ? Wondering if you have one of the newer plans with lotsa data but speeds reduce when you reach your limit.

[HALIMACS]

@sophi_ 

Try manually resetting your network connections.

You can also manually select the preferred network to TELUS or Public Mobile from a list as opposed to letting your device automatically choose.