Help !!! Top up not working with *611

[fednerulysse]

I have a top up number and it says that it is not working when i try to top up manually by myself. Please help me. I also need to create my online acocunt for my self-serve and i have tried 10 times already and it is not working. It registers me as if i was a new customer trying to activate a new line. It has been almost 10 years that i am a customer of public mobile.

[RavingRaven]

@fednerulysse 

Read these posts for more info on vouchers and why they may not be working.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165?search-actio...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Worse case scenario use muskbird.com to purchase an automatic top up (Public Mobile RTR) it should automatically reactivate your account. Use Interac or e-transfer and pay only a $0.30 fee. Credit card or PayPal incurs a 7.5% surcharge on your top up amount.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/...

When you originally activated did you do it yourself online or at a retail location? If it was at a retail location you will absolutely need the help of an agent to finish your self serve account creation. Either way send a detailed  private message to customer support by clicking on the link below.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

[hTideGnow]

hi @fednerulysse 

where you got your voucher and when you got it? some vouchers has a 24 hours wait time.  can only be added after 24 hours of purchase