Every time i try to log into self serve

[ben_wb]

I love Public Mobile's service. My phone works. My texts work. My internet works. However, this is what happens every single time I try to log into my Self Serve. I have to reset my password, and when I submit my actual email address, this message comes up, with no explanation or way forward. It's maddening. Will PM fix this?

[hTideGnow]

HI @ben_wb   

I used to have some weird problem with logging into My Rewards site too.  A different browser works for me.

But if your problem is just about resetting password, open ticket with CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JL9]

😁

[esjliv]

@ben_wb  you have been a community member for a few years now.

Have you EVER been able to access self serve, or has this always been the case?

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If issues persist and this has been ongoing, and others suggestions are not helping, I would submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[esjliv]

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@JL9 wrote:

I am assuming that the PM induced stress is why the meditation tab is open 😉

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blahaha @JL9 😂

[Pawprints1986]

Would these issues actually be related though? I feel like the server our accounts are on, and the cellular network are completely different things... 🤔

[JL9]

I am assuming that the PM induced stress is why the meditation tab is open 😉

[Guelphling]

Exact same problem here! 

[softech]

@DDM69 and you tried a different  browser??

[DDM69]

Have you tried a different browser or logging in from a different device?  I agree Public Mobile is awesome but this would be frustrating. 

[BKNS27]

@ben_wb 

It seems like you are no the only one with the login problem in area with the huge storm with blackouts back East.

Telus is working on the repairs so meanwhile you can get your account status by dialing 611.  

[ben_wb]

thanks for the suggestion. it doesn't work.

[softech]

@ben_wb could be browser cache issue.  Try to use Incognito mode or clear cache and restart browser