If you're experiencing issues transferring your eSIM to your new iPhone and receiving an error message stating that it can't transfer the SIM, here are some steps you can try to troubleshoot the problem:
Check eSIM compatibility: Ensure that your new iPhone model supports eSIM functionality. Not all iPhone models have eSIM capability, so it's important to verify this. You can check Apple's official website or your iPhone's documentation to confirm eSIM compatibility.
Check eSIM activation status: Make sure that your eSIM is not currently active on another device. If it is, you may need to deactivate it from the previous device before attempting to transfer it to your new iPhone.
Update your iPhone's software: Ensure that your new iPhone is running the latest iOS software version. Go to Settings > General > Software Update to check for any available updates and install them if necessary. Sometimes, software updates can resolve compatibility issues or bugs related to eSIM activation.
Reset network settings: On your new iPhone, you can try resetting the network settings. This can sometimes help resolve issues related to eSIM activation. Go to Settings > General > Reset > Reset Network Settings. Keep in mind that this action will remove all saved Wi-Fi passwords, so make sure you have them written down or can easily retrieve them.
Contact your mobile service provider: If the issue persists, it's recommended to reach out to your mobile service provider's customer support. They will have access to your account details and can assist you with the specific eSIM activation process for your carrier.
Remember, the specific steps may vary depending on your iPhone model, iOS version, and mobile service provider. Contacting your mobile service provider's support is the best course of action to receive personalized assistance in transferring your eSIM to your new iPhone successfully.
