Error trying to activate

[FrancesG]

I’m getting all the way to the payment step and it’s giving an error code saying payment has been taken but something is up with my account. I’ve tried incognito, clearing caches everything but nothing seems to work. 
Apprehensive to keep submitting payment details. Promo ends tomorrow so unsure what steps to take.

[hTideGnow]

HI @Leslie67 

give us more details waht error you got

but first, make sure you try to activate using the PM app, not on the browser

[Leslie67]

My husband is in the same situation.   Very frustrating.

[maximum_gato]

@FrancesG 

Activating an esim? Maybe this is the glitch of the day? Check for confirmation of payment on your payment card. Try and see if you can login. You next move (other than messaging support) depends on whether you are using a Sim card or e-Sim?

[DeelightfulDee2]

@FrancesG 

Sometimes they message after hours.

[hairbag1]

@FrancesG 

use this link to message the Customer Support folks...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[FrancesG]

Thanks! I’ve got all the way through to payment on the app and got another code saying “something didn’t go right while activating your subscription. Click below to contact a customer support agent” and the Chat is offline. Guess I’ll just have to get in touch with them tomorrow.

[hairbag1]

@FrancesG 

you must use the PM app to activate a new account here.

[softech]

@FrancesG it said payment taken? check your credit card to confirm if that is the case

and not sure if you were using brower or app. But even you were using brower, you will need the app to complete the subscription.  So, download the PM app, login using the same email/password and see if the subscription process can continue from the app