03-26-2023 11:00 AM
I have 2 phones/numbers on a single Koodo post-paid account.
I'm trying to port phone #1 of 2, but ran into issues while activating:
Troubleshooting I've done:
Not really sure what else to try at this point, as it no longer thinks my phone number is Canadian.
Solved! Go to Solution.
03-27-2023 08:00 AM
Porting from Koodo is tricky. You have to open a ticket with chatbot and follow the instructions.
03-26-2023 11:36 AM
DO NOT try to re-attempt activation. PM might have charged you already.
Error 821 usually comes up when you request porting and used IMEI as the information for the old provider
First check if PM charge your credit card yet.
Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls
If PM has not charge you and the sim card is not connecting, then the activation didn't completed.
You can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.
If PM has already charged you, then you need to open ticket with PM support and have them to sort out the activation and porting issue. Since you likely unable to login to My Account yet and open ticket, please open ticket by direct messaging PM support instead
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-26-2023 11:13 AM
I will private message you the number to help with porting.
To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.
03-26-2023 11:10 AM
Do not try again to activate since you were already charged.
Something went wrong with activation. Port was not successful.
Need to contact customer service agent:
Chat with Simon
To submit a ticket for CSA help.
Check your inbox for response (envelope on upper right corner of website)