Emergency calls only

[HavocDragon1]

Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go

[BKNS27]

@HavocDragon1 

Did you port your old number over to PM on your subscription or did you pick a new number?

If you ported over, you need to reply to the text with YES confirming to your old carrier you are porting out.

[Emilyboake04]

You will have to log into public mobile and register the SIM card 

[softech]

@HavocDragon1 try to reseat your sim card and check one more time

but likely it is just a sim card provisioning issue.  Easy fix for PM support and you just need to engage them via messaging them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Chalupa_Batman]

You're going to laugh but...  reboot your phone. Then if you need to, go into settings to Network Selection and pick PM.