So what was the issue @NGNLWSS ?
Not receiving texts seems like a phone issue rather than an account issue. Did you try your SIM card into another phone to see if texts work (like was suggested)?
You mentioned texts, but than something about calls. So is this a text only issue, or also call issue?
Are you an iphone? If only texting, and if you turn your data off occasionally, then turn off iMessage altogether and use regular text messaging instead. To do this, go to Settings > Messages and toggle iMessage off.
If you prefer to use iMessage, then you can perform the following steps to try and fix the issue:
If calling, do you need to deregister an old number from the iphone, and reregister the new number correctly?
@NGNLWSS Does her old provider SIM card still work ? I’m thinking this could be stuck in port issue will send you the porting team number private message to get status update on the port and re trigger it if needed . Also here is a direct link to support
send a private message To CS_Agents click
VVVVV Link below VVVVV
please use this direct message link instead