Email not working to log onto account

[Richardbertin]

I’m trying to log into my account, but it’s indicating it’s the wrong email. Who do I rectify this?

thank you.

Rick

[Meow]

Try to remember which email did you use; try all potential email you have.

But account have to be active and not cancelled/deleted. Log in will work if it is suspended, though...

[softech]

@Richardbertin 

Is your account still active? or suspended within 90 days or did you ported your number out?

Account suspended for over 90 days or ported out already will be closed and hence cannot login any more

If your account is active, or suspended less than 90 days, you can open ticket with PM support and have them to sort out the login issue

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[RossN · Accepted solution]

@Richardbertin 

hi if you forgot your email or pasword you  need to contact a customer service agent to help reset 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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