ESIM locked my phone

[Joey_]

I switched from esim with public mobile to PC mobile sim card and it completely ruined my phone, no one knows what the issue is and now I have to send it back to Samsung. My s24 ultra now doesn't recognize any other sim card, what is going on?!?!.

On top of that, I can't find a reliable way to ask someone to verify if somehow my phone is locked to esim 

[Joey_]

Thanks!

[Joey_]

PC Mobile saw no issues on their side, I am currently using the second PM account I made for the $19 plan. 

[hTideGnow]

hi @Joey_ so, you are porting into PM?

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

[Joey_]

Problems: 

1. No  in-bound calling, no out/in text. 

2. Can't respond to port request text. 

3. Can't register for any text features because now I am locked out of google RSC because I ported twice in 4 days. 

This is a nightmare, 2 step verification and esim are 2 things that I will never ever use again. 

[Joey_]

I subcribed to another PM line, ported my number back. Never got the test because I didn't realize that my SMS wasn't working... So now I can only make calls and I can't do anyting else or access anythign that requires 2step. 

[Dunkman]

@Joey_ 

Did you delete the PM eSIM card from your settings once you switched to PC mobile service?

Did you try a network reset of phone?  Factory reset of phone?

As mentioned, PM does not lock phones or eSIMs

[Phil_Adelphus]

@Joey_   Since you changed providers to PC Mobile, what have they suggested?  Was the phone brand new? Public Mobile doesn't lock phones or esims.