Dropped Calls and cutting in an out

[porcupine]

Anyone else having problems with calls dropping or cutting in and out

[hTideGnow]

hi @porcupine Both your phones are VoLTE whitelisted.  Push agent to refresh your account on the system or you can try a new sim card

and the drop calls after long talk, like at least half an hour?

[porcupine]

I have tried 3 g tried an agent it has been going on for almost 2 years. I have a Samsung s24 still drooping calls. Had a Samsung s22 and dropped calls from that one also was told it was my phone. It's Public Mobile 

[hTideGnow]

hi @porcupine which area and what phone you have?  Wonder if it is a VoLTE problem or 3G

did you try 3G network?

if the dropped calls was a bigger problems in the past 2 days and you are in Vancouver area, it could be related with the VoLTE/5G trouble PM having,  

[Chalupa_Batman]

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@porcupine wrote:

I have done that several times with no results

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Well, there is nothing more I can do to help or suggest except to keep an eye on your mailbox in the top right corner of the page for messages from PM on resolving any issues.

[porcupine]

I have done that several times with no results

[Chalupa_Batman]

Hey @Handy1 Here's the weird thing. I myself haven't had any dropped calls on Public Mobile myself. However, 2 of my referrals who happen to be close friends are experiencing dropped calls. One has an average of 3 dropped calls a day. She's ready to leave Public Mobile now along with her husband which leaves me two referrals gone thanks to Public Mobile not fixing the issue.

@porcupine The only real thing you can do here is to create a ticket, get "help" and if that doesn't work, request a monthly credit to your account to make up for the dropped calls. Tell them you wish to be compensated because they haven't provided a proper working service.

[SirCaz]

I am experiencing the same issue.

If I call for less than 20 minutes no issue.

If a call goes past around 20 minutes I know I'll get disconnected at some point.  Doesn't help when trying to call customer service of any company and get stuck waiting in a queue.

[Handy1]

@porcupine   And switching phone to 3G doesn’t work either . PM claims to have fixed it already monthes ago , but as we all know that’s not the case . I often think it has to do with priority and network congestion, PM being tier  3 it’s gets the short end of the stick . Many will say this is not true .so who knows but it’s definitely annoying and I don’t think PM even believes  there is a issue 

[porcupine]

when is Public Mobile going to fix our service with so many drop calls. putting in tickets doesn't  work ,network settings doesn't work it is becoming unbearable been with PM 5 years help please 

[cellphoneuser1]

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@porcupine wrote:

3g works for me thanks again 

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Is the problem only a VoLTE?  Is your phone capable of VoLTE?  Soooner or later, you'll need to move away from relying on the 3g network.

[porcupine]

3g works for me thanks again 

[Kashkash]

I am having this issue so frequently and thinking to switch. Before leaving I want to send them ticket so they can take a look

[MichelQc]

Same thing at Quebec city.  My friends changed for Koodo and he dont has this troubles. (same network)

[hTideGnow]

hi @porcupine maybe a network problem.

for testing, maybe try changing the network mode to 3G only and test the voice calls for a day or two

[Handy1]

@porcupine  Yes it’s quite often here in the maritimes , but also nothing new either been like that for as long as I can remember. I often believe it has to do with network congestion and priority . Other will say that’s not the case so I don’t know , but I don’t encounter this level of dropped calls on Telus and it’s the same network . So who knows but not so long ago it was acknowledged by PM and they apparently have fixed that issue . But I don’t think it’s 100% fixed either way . Can try 3G too see if that helps any when in rural areas 

[slusagm]

try Reset all networks on the phone first

maybe try the sim on another phone as well