Downloading Usage History

[edinez]

I am happy that Public Mobile has finally allowed us to download the Usage history.

But, the downloaded details of the usage history is missing the time of the message or phone call and the date is repeated twice

Here is example of the downloaded file, it says date and time but it shows the date twice.

Date/Time	Usage Type	Duration/Data Usage	Originating Phone Number	Destination Phone Number
Nov 22, 2022 Nov 22, 2022	Incoming SMS	1 Message	1 (xxx) xxx-xxxx	1 (438) 936-5552
Nov 22, 2022 Nov 22, 2022	Outgoing SMS	1 Message	1 (xxx) xxx-xxxx	1 (514) 898-8170

I hope this can be fixed.

Enzo

[hTideGnow]

HI @Pat2023 Yes, we mentioned about the need to include time and not just the date.  NO update yet.  Open ticket with PMagent and let them know our need s.  But this place move slowely

[Pat2023]

I had the same question as a new user and thought the problem was on my end with the download going straight to an Excel file in my Windows PC. I didn't see any options for downloading in another format (e.g. even CSV would be ok as long as both date AND time are listed). Hopefully this is corrected soon but looks like it's been 4 MONTHS now.   

[Yummy]

You are quite correct. Time is missing and date is repeated.

Interesting though is that time does appear but when looking at usage history on-line.

It does not hurt to contact agent and voice your suggestion. Most likely very, very little effort is needed to correct this bug.

[softech]

@edinez   Yup, it is frustrating that time is missing in the downloaded version of the usage history.  Some members voiced that concern, just not sure if it is on PM's to-do list

For now, if you really need the time for a particular entry, you have to go back and check the web version

And a reminder, the filter has glitch too.  You cannot just load the page and run filter, it will only filter you with 2 weeks of info.  If you have something more than 2 weeks, you have to click until you reach that date , then apply the filter.  Weird glitch