Double payment

[Trevorv]

Last night I topped up my account and I am not sure why but I managed to top up 125 dollars rather than the 50 dollars plus tax as advised.  I bought 1 GB of data for 15 dollars leaving 110:dollars.  Can you please refund this amount to my debit card account.  Thanks Trevor v

[Meow]

Do you see your double payment on your PM account?

If you do, you can leave it there until next renewal.

Yes, you can ask agent for refund but it might take such time you will be at your next renewal date anyway.

If you ask for refund, let us know how long it took.

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. If ticketing does not work very fist time do the below.

- Send a private message to the CSA - agent by clicking Here

[softech · Accepted solution]

@Trevorv PM is prepaid provider and usually don't provide refund.  But you should see the find sitting as Available Fund in your My Account ready for use later, like for use in next next renewal 

But if you want to try request for a refund, please open ticket with PM Support, they might still help if it is an honest mistake:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there