Double Charged

[paigedoskas]

I had put in a request to have my plan changed on next renewal date before my date had even came. I was having issues with the website as I think we all do, but It looked like it went through and my plan would be adjusted. However on the 15th when my plan was to renew, nothing was working for me (phone,texts,data). I checked my payments and nothing had been charged. Normally it just automatically pays and rolls over my service so I see no gap in usage or availability. I was however double charged on my card and in my PM account 

[softech]

@paigedoskas   

The site has some cache issue, you might be seeing old cached info.  

Please login to My Account using Incognito mode again.  Check the plan details to see if you have new or old plan showing there. 

And check  Payment history https://selfserve.publicmobile.ca/en/account/payment/payment-history  to see if PM charged you the new plan amount and if they charged you twice (please remember PM breaks a renewal in 2 lines on payment history)

Also, check credit card, if the 2 charges have the same amount, one of them could be just a pending charge, please check with the credit card to confirm

[hTideGnow]

Hi @paigedoskas   not sure if you used Incognito/Private/secret mode to check My Account, it could be the caching and caused the confusion

For double charge, if you sure it is not a pending charge and a real charge, if both are actual charges, please submit a ticket with PM CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437