HST

[Brian26]

My invoice indicates I was chasrged 14% HST in March but I was charged 15% on my visa. How does this get fixed?

edited by computergeek541:  changed the category label (unrelated to the phones and hardware category)

[Brian26]

Thanks everyone! Im in NS with a NS number. Our GST rates just changed, but it turns out I got the date wrong that this was being implemented, so I now understand the discrepancy in the charge vs the invoice. Anyway, I appreciate your incredibly helpful responses, sorry to take up your time, you are all awesome!

[BKNS27]

@Brian26 

All taxes are based on the area code of your number so depending on the provincial area code. These are the taxes you will be charged. To change it, you need to pick a new number with the area code.

[slusagm]

we are just customers here and connect help with billing discrepancy.  But you can ask PM to help.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[hTideGnow]

hi @Brian26 

what province your phone number belongs to ?  is that supposed to be 14% or 15%?  The tax rate is based on the province of the area code of the phone number, not where you are

but if it should really be 14%, ask PM to check and refund you the difference

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage