I thought I'd share an update on my CCTS complaint. Turns out that Public Mobile is following the CRA guidelines from 2006 (presumably never updated) regarding how to determine taxes for cellular service. The CRA document is here., the verbiage in q...
So far, Public Mobile has offered nothing, repeatedly saying the matter is resolved (essentially saying there is/was no issue), so I have filed a complaint with the CCTS.
The CS_Agent (Sorin_B) sent me a screenshot from some system on their end, the text version (thanks to AI) is below. My number is on this list. Regardless, this reveals a flaw in PM's system, which I intend to escalate to the appropriate provincial ...
<edited to add for those who don't know, NS and PEI share the area code "902". PM is splitting hairs and saying that my exchange (the 3 digits following the area code) is assigned to PEI, and that their tax calculation is based on "area code + excha...
