I thought I'd share an update on my CCTS complaint. Turns out that Public Mobile is following the CRA guidelines from 2006 (presumably never updated) regarding how to determine taxes for cellular service. The CRA document is here., the verbiage in question is the bottom of page 2.
So my beef is actually with my previous cell provider which issued me the number in Nova Scotia, not informing me that it was a PEI exchange (both provinces share the 902 area code). That happened outside of the 12 month window for CCTS complaints and wouldn't resolve anything anyway.
I don't want to change my number and go thru the hassle of updating all my contacts, 2FA/MFA, etc., so I will just have to eat the 1% tax difference. I suspect the OP (@Brian26) is in the same situation.
What really needs to happen, IMHO, is the 20 year old CRA guidelines need to be updated to reflect other legislative changes allowing phone number porting, etc.
There are systematic ways for prepaid cellular providers to verify residential addresses (e.g. matching them to the billing address of the credit card). The US Government has a process for its citizens living abroad to verify their identity and residential address when renewing their passport out-of-country, so surely cell phone companies can figure something out.
