02-18-2022 12:09 AM
02-18-2022 11:54 AM
02-18-2022 11:12 AM
Yes, it is possible PM charge to appear as from Koodo as both companies are owned by Telus and most likely some glitch causes customers to see different 'brand' for their service on CC statement.
As long as you have service, you do not have to worry about.
If you want to be 110% safe, report this to agent so they have your note on file:
Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-18-2022 06:06 AM
For a little context, TELUS owns Koodo and Public Mobile so there are a lot of back-end services which are shared among the three providers.
02-18-2022 12:20 AM - edited 02-18-2022 12:27 AM
yes is normal for now, them will fix it soon..
02-18-2022 12:17 AM - edited 02-18-2022 12:18 AM
Here is the announcement pertaining to this issue.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
02-18-2022 12:15 AM
Yes. It's a glitch pm is working on correcting. Your renewal or top up payments going forward will say PUBLIC MOBILE but your activation payment can appear as KOODO TOP UP REAPPROV. You may also get a welcome text or email from koodo as well. Its ok to not worry about it.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.