Changing email on self serve?punt

[Margaretqueen45]

How do I.change email associated with my account?

[HALIMACS]

@Margaretqueen45 

Now that you know how to change each e-mail, be sure to update both the self-serve (account) AND the associated Community e-mail address such that they are linked. 

This makes communication with Public Mobile easier and more stream-lined, not to mention allows any Community-based rewards to be associated to a service account.

I would recommend changing the self-serve e-mail first, then the Community e-mail.

[Jb456]

@Margaretqueen45 

two areas to change email and two steps.

1- Your community forums email that your posting on you can do it yourself. Click your badge top right and then my settings to change your email.

2- For your actual account email. When you log in to see your overview page, add money to your account etc you have to contact support to change that email. 

Contact customer service agents.

 Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[Zyl]

@Margaretqueen45, you can contact the customer service of Public Mobile to do so.  The best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it. And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively. This is the only way to reach them as they cannot be reached via phone or email and you should receive an answer from them shortly.

You can change the email address associated with the community forum here by clicking on your own avatar icon that's to the right of the "Message" icon and then click on the "My Settings" link to do so.  

[softech · Accepted solution]

@Margaretqueen45   The only way to change the email address used with My Account is to open ticket with PM support

here are the 2 ways to open ticket with them:
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[VIP_Tech]

Hi @Margaretqueen45 

get in touch with  Customer Support Agent (publicmobile.ca)

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