Does public mobile show up on my visa as "koodo"

[Yummy · Accepted solution]

Yes, it is possible PM charge to appear as from Koodo as both companies are owned by Telus and most likely some glitch causes customers to see different 'brand' for their service on CC statement.

As long as you have service, you do not have to worry about.

If you want to be 110% safe, report this to agent so they have your note on file:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@robertljbertoia 

For a little context, TELUS owns Koodo and Public Mobile so there are a lot of back-end services which are shared among the three providers.

[VIP_Tech]

Hi @robertljbertoia 

yes is normal for now, them will fix it soon..

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Fix-Ongoing-Activation-amp-State...

[darlicious]

@robertljbertoia 

Here is the announcement pertaining to this issue.

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Fix-Ongoing-Activation-amp-State...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@robertljbertoia 

Yes. It's a glitch pm is working on correcting. Your renewal or top up payments going forward will say PUBLIC MOBILE but your activation payment can appear as KOODO TOP UP REAPPROV. You may also get a welcome text or email from koodo as well. Its ok to not worry about it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.