Over charge in Add-Ons

[Wensi]

Hi,

On Feb 14, 2022, I intended to add $5.00 for 500 minutes talking only, but possible due to how-to-add technical issue, I had added three times with total $20.00. Now I want to get $15.00 refund and keep only $5.00 in my account.

Thanks,

Wensi

[VIP_Tech]

Hi @Wensi 

check at Available Fund:$ showing money ? if so left there, and for next bill cycle the will take it from there automatically,

[softech · Accepted solution]

@Wensi   When you log into My Account, did you see $15 there as Available Fund ?  If so, you can leave your fund there as it will be used towards your next renewal, easier that way

If you did buy 4 times the 500 minutes talk time ($0 in Available Fund and you see the add-ons appears multiple times in My Data & Add-ons section in My Account)  and you want to reverse the transaction, try to reach out to PM Support and explain to them the situation.  PM Support are usually reasonable and will try to find the best solution for you: 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there