@jeffseaman sorry for your lost
Any chance you can at least guess the email address used on both accounts? there is Forgot Password link
https://selfserve.publicmobile.ca/forgot-password/
Try it, once you get the correct email address, you still have to answer the security question to reset the password, but at least you get the correct email address
If you can not reset it that way, open a ticket with PM Support by direct message and explain the situation:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please watch your community inbox (envelope icon top right), the cusotmer support agent will respond by sending you a message there.
Please note they will likely ask you some of the following questions to prove the identity:
a. Date of birth (n/a on newer accounts.)
b. Last payment, date, amount, type and last 4 digits.
c. Alternate phone number if any.
d. Security question and answer.
e. Plan amount, any add ons or promos on account.
f. Last 4 digits of sim card.
g. Any rewards in your account.
h. Autopay y/n?
i. Account #.
j. Frequently called/texted phone numbers in the last 30 days.
