Account Issues

[tpolson]

I was able to port two numbers from another provider to Public Mobile. I used my email to register an account. For some reason I cannot access the account and want to make sure I am set up for Autopay.

When I try to create account, it indicates that my account already exists.  When I try to use forgot password function, it states my email is not valid. I need to figure out how I can reset my password and login to my account when presented with the issue above. Any help would be appreciated.

Thanks.

[Yummy]

If you ported 2 numbers that means you have 2 separate PM accounts.

Only one email per account is allowed with PM.

If you cannot log in contact agent for assistance.

Did you write down both emails and corresponding passwords? AND security answers?

[hTideGnow · Accepted solution]

Hi @tpolson   did you activate online or instore?  

if you activated online , you would have created the My Account already. If you were porting in 2 numbers, you should have created 2 accounts with 2 different email address.  Yes, you need 2 email for 2 accounts, there is no single login to control multiple phone lines/accounts

Best is to message PM CS agent to sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[LeePublic]

You have to use separate emails for each Public Mobile Self-Serve account. There's no managing a family account with a single email.

[Anonymous]

 @tpolson : Are you mixing up your singulars and plurals? As above, you can only have one email associated to one account. Did you activate in a store? Did you have trouble with any activation attempts?

[VIP_Tech]

Hi @tpolson 

for each account a separate different email.

get in touch with  Customer Support Agent (publicmobile.ca)

will reset password.

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