08-19-2026 01:45 AM - last edited on 08-19-2026 08:33 AM by softech
My eSIM didn’t activate properly and I I can’t use the QR code to get it to reinstall. It simply gives me an error and getting help is pretty much impossible.
08-19-2026 04:15 AM - last edited on 08-19-2026 08:33 AM by softech
@solidonelove
Did you download the PM app on your phone and login to your account and purchased the eSIM?
It should automatically download into your phone with your account information.
Submit a ticket to a CS_Agent if your are having issues login to your account.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
