12-20-2021 01:15 PM - edited 01-04-2022 04:53 AM
Anyone knows that if the bonus data is still there when I reactive the account?
Solved! Go to Solution.
12-24-2021 05:02 PM - edited 12-24-2021 05:13 PM
Well I have to disagree with your choice for this solution. Do we just toe the company line now? This is what the terms and conditions say so to heck with tried and tested. This makes my blurb in the lounge all that more poignant. What is the purpose of the community? Or are we just robots spewing company policy, books on tape and sign pointers? I'm going to just start answering every question "Contact customer support...here's how....copy, paste, done. Bring on the solutions!!! It works many, many others why not me too!!! The truth is out there....but who gives a ******** when I can get a solution for nothin'.....!!!
Edit: Edited members name out. My apologies!
12-20-2021 03:09 PM - edited 12-20-2021 03:16 PM
Your good to go in regards to the holiday gift you are referring to...
Your post is correct although I always add a YMMV just in case. Every recurring promotional bonus that I have suspended an account on via lost/stolen whether indefinite or limited when reactivating on the same plan has kept the recurring promo bonus. I cannot say whether suspension via non payment and/or removing autopay is the same but presumably with the amount of autopay failures that occur this would not cause the loss either.....YMMV of course!
Edit:
Of course then I checked out that link to very old info that does not really apply anymore. But I suppose someone changing their plan may be able to ask for a targeted promocode to keep a recurring bonus promotion. Maybe this is how pm intends to allow customers to keep a recurring promo when upgrading or updating their current plan.
12-20-2021 01:39 PM - edited 12-20-2021 01:40 PM
@applesp : The above are indeed the terms but they don't answer your question. You would need to know the difference between a promo type of data and an add-on type of data. The one you're asking about is an add-on type of data and as mentioned...it will stay until used...even through a suspension <90 days.
12-20-2021 01:37 PM
@applesp wrote:Sorry that I wasn’t clear, I mean the freebie not the recurring one since I didn’t find any terms about it.
For the freebie you got , no, it will still be there. No worry
12-20-2021 01:36 PM - edited 12-20-2021 01:37 PM
@applesp wrote:Sorry that I wasn’t clear, I mean the freebie not the recurring one since I didn’t find any terms about it.
you won't lose them until you use all
Terms & Conditions
(1) One-time $0 2GB data add-on and one-time $0 500 minutes International Long Distance calling add-on are available to be added by all new and existing Public Mobile customers during December 1st 2021 9:00AM ET and December 31st 2021 11:59PM ET. New customers will have add-ons automatically added to their accounts within 1 week of activation. Existing customers will receive a SMS between December 1-15. Reply to receive add on automatically loaded to account. Free add-ons are one-time only and will fall off account when fully used. Each free add-on will only be added to each customer account once. International Long Distance calling add-on covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.
(2) $30 Refer-a-friend bonus added to eligible customer accounts in $5 monthly increments for 6 months. Monthly credit will be applied as long as each payment is made before or on renewal date. Customers must use their unique referral code. Limited to one credit per customer. Offer ends December 31st 2021 11:59 EST, referred customer must activate by that time. Eligible customers will receive a monthly SMS confirmation when credit has been applied to the account. Credit will be applied within the first week of each month, starting in January.
12-20-2021 01:35 PM - edited 12-20-2021 01:38 PM
No you don't lose that one.
You'll get to keep that one until it's all used up. It'll just keep rolling over, month to month whether the account is active or not. Don't worry.
12-20-2021 01:34 PM
Sorry that I wasn’t clear, I mean the freebie not the recurring one since I didn’t find any terms about it.
12-20-2021 01:27 PM - edited 12-20-2021 01:30 PM
@applesp wrote:Anyone knows that if the bonus data is still there when I reactive the account?
12-20-2021 01:21 PM
If you are asking about the 2GB recurring bonus data according to the terms it would expire.
Bonus data will expire if the account becomes inactive or the rate plan is changed.
12-20-2021 01:19 PM - edited 12-20-2021 01:20 PM
@applesp : You don't "need" to contact anybody. The 2gb recurring data has a very high chance of dropping if you suspend. The 2gb gift data won't drop. There's a difference.
Edit: I see that poster edited their post. Still...
12-20-2021 01:19 PM - edited 12-20-2021 01:22 PM
If your talking about the promotion data you got by getting the $35 or more plan, then yes you'll lose that one.
I'm referring to the 2GB you get if you used the promo code 2GBONUS
12-20-2021 01:17 PM - edited 12-20-2021 01:34 PM
for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50,$60, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB, just to you know.
if you miss it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Good Luck....
12-20-2021 01:16 PM - edited 12-20-2021 01:18 PM
@applesp wrote:Anyone knows that if the bonus data is still there when I reactive the account?
@applesp - Are you referring to the 2GB Holiday freebie? No, you will not lose that if you suspend for 1 month.
EDIT: if you are referring to the "2GB recurring data bonus".
YMMV
Based on the offer details:
2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed.