@iamnopreacher, I have been a member just as long as you, or slightly longer. I joined in July 2016, right before the Fall 2016 Promo, when delays with only 3 full time moderators, who are full time employees of Public Mobile, got severely back logged due to the heavy uptick in new activations. There was at least a 12 day response time on issues. The 48-72 hour delay now is nothing in comparison.
Your rude and inappropriate comments about pot smoking moderators ignoring your same day requests for help I are completely uncalled for. At no time will you ever be charged for time without an account, because if your payment doesn’t go through, you can’t use the service anyway, as it’s a prepaid service. You must as they say, pay to play.
Yes, there was a glitch with your credit set up on file for payment. You said another one has worked. Great! You said the other credit card worked elsewhere after this online, great also! Is it possible that this card has recently been replaced with a new expiry date, and was possibly the reason that the payment failed?
Yes, anytime service is down, it sucks. I get it. But being a hot headed, rude, and frankly annoying online pain In the butt in a community forum full of supportive, and wanting to assist fellow customers, you need to be more polite.
I read your first post and thought, okay, this is a new subscriber who doesn’t know what’s going on, but you’ve been here with 4 accounts for 2 years. If you’ve had no reason for support previously, you know how good the service is. If this is your first issue in 2 years on 4 plans, you’ve been extremely lucky. But at minimum, you need to understand that Telus doesn’t want to put money into Public Monile. This is there bottom of the line, get them here, and hope they move up the chain so that Telus can hook you in, get you on a postpaid account, and get you to pay more.
If you’re still unhappy here, fine, be that way, and leave as soon as you find a carrier who offers you the service, and support services you are desperate to have. But if you can apologise for your statements towards the moderators who are frankly overworked, and not supported by the Corporate overlords at Telus, and the shareholders who refuse to improve the service of Public Mobile, then I will retract this post and call it even.
Every front line worker deserves respect... you have not shown that respect to the moderators.
