Deleted my ESim by accident

[Xpzz3]

Hi guys so i just got a new plan with public mobile. They sent me a qr code to activate the esim. I activated it but when i wanted to log in into my account they sent a verification code. The phone told me that i need to go to the settings to add my number. I tried several time but the number didnt want to be saved. By accident i deleted the esim and now i dont have no way to contact the customer service what do i do?

[Dunkman]

@Xpzz3 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect up to a few hours wait for CS_Agent response. 

[BKNS27]

@Xpzz3 

Try private messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Xpzz3]

Cant submit a ticket because they tell me to log in and i dont have my number for phone verification

[BKNS27]

@Xpzz3 

You will need to purchase a new eSIM for that mistake.

Two ways of contacting a CS_Agent:

- Click on The Chat bubble and type in Submit a Ticket. This is the quickest way.

- Click on your avatar top right then Message and pm a CS_Agent. Slower way.

Explain your mistake and an agent might just waive the eSIM fee.