Data

[OnePuff]

• My data stopped working and I am getting kissed off why

its been a week almost

says I am active

says I have data

added more even 

and nothing

piss poor service

i changed nothing on my phone

fix it

[Timer]

@OnePuff 

call *611 press 3 and you need your 4 digit PIN, to check your data usage, any left you have data. or maybe you use all.

[DDM69]

The community is made up of customers just like you. Try a not so rude approach if you’re asking for help from us. Thanks

[Yummy]

Did you check your account to see how much data you still have (if any)?

[softech]

@OnePuff   What kind of phone do you have?  brand and model?

and only data has problem? voice is all good?

If it is just data, it is likely an APN settings problem.  

 Check the APN settings , compare it with those below, update it to match:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[Dunkman]

@OnePuff 

Sorry to hear about your troubles.  

I assume talk and text working?  data worked before?  

Which type of phone do you have? iPhone versus Android.

Do you see the data counter in your self service page? 

A few basic troubleshooting advice:

1. Reboot your phone

2. Network reset of phone

3. Put your PM SIM card in another working phone. Helps determine whether hardware issue versus PM Service problem. 

4. If Android, check your APN Settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone