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01-29-2023 01:31 PM - last edited on 01-29-2023 07:42 PM by Dunkman
Hello!
My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left.
Could anybody explain how this is possible?
Thanks!
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01-29-2023 02:46 PM
@DaPou - where are you seeing this usage of 78MB? If it is his phone, I would suggest you do not go by that. You would need to have the phone set to the start date of the plan cycle, and some things could skew the results.
It is best to go by the My Account after refreshing with the circle with the arrow button (as mentioned above).
Also, to see full details of the data usage choose to DOWNLOAD the usage from the start date of the plan, as this as the accurate results compared to the overview section.
Note data gets logged normally twice a day, so you will won't see live usage right away.
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01-29-2023 02:13 PM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
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01-29-2023 01:38 PM
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
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01-29-2023 01:36 PM
@DaPou wrote:Hello!
My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left.Could anybody explain how this is possible?
Thanks!
Don't worry about the usage, just use it until the data use up, then your son can't use data.
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01-29-2023 01:36 PM - edited 01-29-2023 01:36 PM
Before logging into self serve:
- Try clearing cache and cookies and opening an incognito tab
- Try using a completely different browser from a completely different device which does not have stored/remembered credentials
- If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
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01-29-2023 01:32 PM
@DaPou could be just browser cache problem.. Please try login My account again using Incognito mode or Private mode for Safari