@DaPou - where are you seeing this usage of 78MB? If it is his phone, I would suggest you do not go by that. You would need to have the phone set to the start date of the plan cycle, and some things could skew the results.
It is best to go by the My Account after refreshing with the circle with the arrow button (as mentioned above).
Also, to see full details of the data usage choose to DOWNLOAD the usage from the start date of the plan, as this as the accurate results compared to the overview section.
Note data gets logged normally twice a day, so you will won't see live usage right away.
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
For most up to date account info
Before logging into self serve:
- Try clearing cache and cookies and opening an incognito tab
- Try using a completely different browser from a completely different device which does not have stored/remembered credentials
- If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
