10-15-2021 02:02 PM - edited 01-06-2022 03:32 AM
10-15-2021 03:12 PM
@kaurjasmine1247 wrote:Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help
@kaurjasmine1247 Did you click the Reactivate button after making payment as suggested earlier?
10-15-2021 02:48 PM
@kaurjasmine1247 wrote:Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help
@kaurjasmine1247 Did you login to My Account and confirm if the account status showing Active? If so, reboot your phone. Test if you can make calls and then data
If it is still showing Suspended, check if you see the full $40 showing as Available Fund on My Account. If so, manually load $1 more. If it goes through, click Reactivate current plan. Logoff My Account and reboot the phone.
10-15-2021 02:44 PM
@kaurjasmine1247 wrote:Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help
@kaurjasmine1247, have you verified that your account status is Active now? If it is I would try re-booting your phone. You could also remove your SIM and re-insert it. If none of that works you will need to contact the CSA through the chatbot by the bubble in the bottom right hand corner.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-15-2021 02:30 PM
Yeah ..my plan was suspended ...it was of $40 ..I have made the payment ..it's been time....I need my data urgent...please help
10-15-2021 02:19 PM
@kaurjasmine1247 wrote:I have reactivated my plan ... But my data isn't working ..!!!.
So was your plan suspended then you paid and re-activated? Have you re-booted your phone? What plan are you on, if you are on a small data plan once you re-activated maybe somethings in the background may have updated or using data in the background and used it.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-15-2021 02:12 PM - edited 10-15-2021 02:12 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do again Rebooting your phone,
or you can try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
10-15-2021 02:12 PM
What about SMS/calls? Do they work?
Do you have enough data on your account? Check account status for GB/minutes left.
10-15-2021 02:03 PM
Make sure you have the correct APN settings.
Try rebooting your phone.