Data in app stuck at November, doesn't update anymore

[Ingi-7]

Data in app is stuck at mid Nov., it's the end of Dec. now.

[Chalupa_Batman]

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@kb_mv wrote:

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@Chalupa_Batman wrote:

Sounds like a pain but welcome to Public Mobile's caching issues.

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@Chalupa_Batman It's never been a problem on any of my phones. I have never had to close app/clear cache/restart phone/log out etc etc etc. I can't be the only one....

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Personally @kb_mv I have an iPhone and have never had a problem. The three referrals I know have had issues however, now that I think about it, all have Samsung phones. Granted one is a Fold 3 and the others are older phones but eh, I'm just spitballing. I don't know many others on PM. 

[Bcranger]

Simply log off app, then log in again . I found out it works .

[DennyCrane]

Pull down on the data meter to refresh.

[kb_mv]

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@Chalupa_Batman wrote:

Sounds like a pain but welcome to Public Mobile's caching issues.

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@Chalupa_Batman It's never been a problem on any of my phones. I have never had to close app/clear cache/restart phone/log out etc etc etc. I can't be the only one....

[Chalupa_Batman]

Hello @Ingi-7 

You can clear the cache in your browser and then restart the browser and then go into incognito mode.

If you're using the app and are on Android, then go into the app settings and clear the cache and THEN clear the data. Restart the phone and log back in. It should be refreshed. If you have an iPhone, just delete the app and redownload it. Sounds like a pain but welcome to Public Mobile's caching issues.

[Rastin]

Try clearing cashe or use a different browser 

[kb_mv]

@Ingi-7 Try clearing the cache or swipe down and release on the main screen in the app.