Thank you @eddieO @hTideGnow for the help. I sorted it out with customer support somewhat. Seems to me like the loyalty bonus expiring before use was just a money grab to get people to buy add ons. My data plan is 60gb and as you can see in the image below my dashboard implies that I have 240gb left to use even though it is expired.
Very misleading and disappointing from PM. I assumed i had 240gb left to use for the next 2 weeks because of this. I talked to an agent and got my initial plan renewed today so that I wouldn't have to purchase add ons. Such awful customer service that this option wasn't even mentioned to me, I found it on an old reddit post and asked CS if it was possible. The more I think about it the more it just looks like a scam. PM has the sh1ttiest customer service know to mankind, checking any social media platform or article shows how displeased customers are with PMs new model. So awful in fact that they would have had me pay my current monthly rate for 3gb of data that only lasts 30 days. After this period I will be switching providers, I'd rather pay twice as much at Rogers if I can get on the phone and talk to a real human to sort my issues out. To the public mobile team, get your sh1t together and learn how to run a business.
@Aidan13 if you can't get by for 3 weeks with WiFi only another option is to look into a data add-on from below which is good for 30 days meaning you would still have access to it one week into your plan renewal:
